Originally founded in 1987, as Cork AIDS Alliance, to provide support to people living with HIV, the Sexual Health Centre is now a leading organisation supporting and promoting sexual health in Ireland.

The Sexual Health Centre is now seeking an exceptional individual to join our team as the role of part time receptionist. We recognise that furnishing people with the skills to effectively respond to sexual health issues is crucial to overall wellbeing. In this role, you will have the opportunity to make a significant contribution to the overall strategy of the Sexual Health Centre.

The Sexual Health Centre has an ambitious programme for a future where sexual health is recognised as an integral part of life, barriers to access sexual health services are removed, social stigma and discrimination are challenged, each individual feels safe to express their sexuality, and people make informed decisions regarding their sexual wellbeing and treat each other’s life choices with the utmost respect. Our services provide free and confidential information, counselling and support to help people make positive, healthy lifestyle choices to improve their wellbeing.

The purpose of this role is to deal with all enquiries both on the telephone and face to face in a proficient manner while understanding that the client.  The receptionist can often be the first point of contact between the public and the organisation and as such plays a pivotal role in promoting the values, ethos and services of the Sexual Health Centre. The suitable candidate will also provide administrative assistance to staff.

This is a fixed term, part-time contract for 1 year.

Responsibilities of your role will include:

  • Create an empowering, non-judgemental, positive and welcoming atmosphere within the Sexual Health Centre
  • Meet and greet all clients and visitors in a friendly and courteous manner
  • Deal with all client queries and manage an in-house appointment booking system
  • Liaise and co-ordinate with the Centre Manager, full-time receptionist and counselling staff to ensure the smooth operation of all services
  • Work within the Sexual Health Centre’s internal pathways to refer clients to the appropriate professional team member or external service
  • Support the delivery of one-to-one support, drop-in services, condom demonstrations and helpline calls
  • Provide personal assistant and administrative support to the Executive Director and Centre Manager
  • Provide day-to-day office and administrative duties as require
  • Prepare and collate materials for meetings, events, conferences etc.
  • Manage and update files in the company filing system
  • Ad hoc administrative duties to support the team
  • Data collection and collation for a variety of funders and services as required
  • Work within the Policies, Procedures Protocols and Guidelines of the Sexual Health Centre
  • Work within a GDPR compliant manner ensuring that client confidentiality is paramount
  • Represent the Sexual Health Centre at events, conferences, meetings etc. when needed
  • Ensure a healthy and safe working environment for clients and other staff and maintaining a suitable atmosphere in reception to enable clients to feel comfortable
  • Engage with management and staff to help implement the Sexual Health Centre strategic plan
  • All roles will develop and the Sexual Health Centre may change the role scope in consultation with the post holder

Education / Professional Qualifications:

  • Excellent communication and presentation skills, with the ability to collaborate with a wide range of stakeholders and to build strong working relationships is essential
  • Experience in busy environment where multi-tasking is important
  • Excellent IT skills
  • Excellent telephone manner
  • Proficiency in Microsoft Office
  • Analytical and problem solving skills
  • High level English language and training skills

Requirements

  • You will be someone with a flexible working style with the ability to respond effectively in a busy environment
  • You will also be someone who can show empathy but have clear boundaries
  • Attention to detail in all areas of work is crucial
  • Possess cultural awareness and sensitivity and have the ability to work with diversity.
  • Effective organisational and administrative skills.
  • Understanding of the role of team work in providing a quality service and the ability to work effectively as part of a team.

Terms and Conditions

Salary: Salary will be dependent on experience and qualifications.

Contract: 1-year fixed term contract (0.2 FTE).

Hours:  Due to the nature of the post, evening or weekend work may sometimes be required.

Holidays: Holiday entitlement is .5 days pro rata annual leave, plus public holidays.

Garda Vetting: Please note that any offer of employment will be subject to Garda Vetting.

The receptionist will report to the Centre Manager.

CV and accompanying cover letter can be directed to Dr. Martin Davoren, Executive Director: martindavoren@sexualhealthcentre.com by 5pm Tuesday, May 14th 2019.

The Sexual Health Centre is an equal opportunities employer.